Information The Company Collects
There are a number of situations in which your personal information may be necessary for us to serve you. For example, in any real estate transaction, certain personally identifiable information, financial or banking information, or credit reports may be necessary to facilitate the transaction. When you interact or engage the services of the Company, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, or other personally information. Additionally, in certain circumstances, we may require that you provide banking or account information, tax returns, financial information, credit card information or reports or your social security number. We may also facilitate the transfer of this information to authorized third parties, such as realtors, property owners or managers, lenders, mortgage brokers, contractors, or agents for title, closing and escrow. We may also on occasion collect information for market research purposes — such as your occupation and income level —to gain a better understanding of our customers and thus provide more valuable service. We may collect information regarding customer activities on our web sites or those which are collected on affiliates websites and submitted to us, such as applications. This helps us in the provision of services to you. We may use personal information to provide products that you have requested as well as for auditing, legal compliance, research, and analysis.
Disclosure of Customer Information
The Company takes your privacy very seriously. However, to assist us in the tasks for which you have engaged us, or to help us provide superior service, your personal information may be shared with various entities specific to your situation. These include, but are not limited to, sharing of non-personal public information to financial institutions, lenders, mortgage brokers, financial institutions, realtors, brokers, agents for title, closing or escrow, credit agencies, lenders, management companies, or property owners. The Company may provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. For example, we must release your credit card information to the card-issuing bank to confirm payment for services.
There also may be times when it may be advantageous for the Company or yourself to make certain personal information about you available to companies that the Company has a strategic relationship with or that perform work for the Company to provide products and services to you on our behalf. These companies may help us process information, extend credit, facilitate transactions, manage your data, provide additional services related to those provided to the Company, or similar activities. Without such information being made available, it would be difficult to provide the services you have requested from the Company. By retaining and utilizing our services, you hereby understand and consent to the sharing of this information.
We will encourage our service partners to adopt and post privacy policies. However, the use of your nonpublic personal information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control.
Occasionally we may be required by law enforcement or judicial authorities to provide nonpublic personal information to the appropriate governmental authorities. We will disclose nonpublic personal information upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
The Company maintains physical, electronic and procedural safeguards of your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction. Safeguards may include, but are not limited to, the following:
- The use of Password Keys to distributed passwords to employees only as needed;
- The use of two-factor authorization for the use of company software when available;
- Encourage employees to avoid public wifi and use protected systems when available;
- The regular destruction of paper files or “hard copies”;
- The regular disposal or deletion of certain customer personally identifiable information when the company has no need to retain (generally, post-transaction);
While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining your personal information.
Further Questions and Updates